304 Main Street
The same address since 1964
Third generation
Family owned
Central Texas
Fredericksburg to Georgetown
1-year warranty
On our labor
Ours
A 1-year warranty on labor
The work we do carries a 1-year warranty on labor. That is our side of it, and it is the part we control.
Behind that, the work is backed by the manufacturers' own warranties. The glass, the insulated units and the hardware are warranted by the companies that made them, on their own terms and for their own periods, and those terms travel with the product rather than with us.
For the specifics on a product going into your house, ask before the order goes in. We will tell you what the manufacturer covers on that line, and we would rather have that conversation at the quote than after something fails.
Two different things
Labor and product are not the same coverage
Nearly every warranty argument in this trade comes from the two being treated as one. They are not, and they usually come from two different companies.
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Labor, which is ours
How the glass was measured, fabricated to that measurement, and installed. If a door was hung badly or a panel was set wrong, that is the shop's problem and the shop fixes it.
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The product, which is the manufacturer's
The insulated unit, the coating, the frame, the hinges and the handles. These are warranted by whoever made them, and their terms are the ones that apply.
The common one
A fogged unit is a seal failure, not breakage
When a dual-pane window goes cloudy, the seal around the insulated glass unit has failed and the space between the panes is no longer sealed. Nothing is broken and nothing was hit. It is the single most common warranty question in glass.
Because it is a manufacturing failure rather than damage, it is usually the kind of thing a manufacturer's unit warranty is written for. Whether a particular unit is still inside its period depends on the line and the date, so the useful first step is telling us when it went in.
- Fogging between the panes, with no impact
- A seal that has let go at one corner
- Condensation that cleaning does not touch
Worth knowing before you buy
Tempered glass cannot be altered after it is made
Every piece of shower glass and most safety glazing is tempered, and tempering is the last thing that happens to it. After that it cannot be cut, drilled or trimmed. A hole for a hinge or a handle has to be in the drawing before the glass is made.
That is why the template is taken on finished surfaces and why we are careful about it. It is also why a change of mind after fabrication means a new piece rather than an adjustment, which is a cost worth understanding at the quote rather than at the install.
Questions
What people ask about coverage
What does the shop warrant?
Labor, for one year. That covers our side of the job: the measurement, the fabrication to that measurement, and the installation.
What about the glass and the hardware themselves?
Those carry the manufacturers' own warranties, and we work with lines that stand behind their product. The terms and periods are theirs and they vary by line, so ask us before the order goes in and we will tell you what applies to what is going into your house.
My window has fogged up. Is that covered?
It depends on the unit and how old it is, so the honest answer is that we need to know what went in and when. Fogging means the insulated glass unit seal has failed, which is a manufacturing failure rather than damage, and that is the kind of thing manufacturer coverage is written for. Call the shop with the address and roughly when it was installed and we will look it up.
The glass broke. Is that a warranty claim?
Usually not. Breakage is damage rather than a defect, and warranties cover defects. It is still worth calling, because replacing a broken pane in a frame that is otherwise sound is often a smaller job than people expect.
Who do I call, you or the manufacturer?
Call the shop on (830) 693-2535. Even where the coverage is the manufacturer's, we are the ones who installed it and we have the record of what went in. Starting with us is faster than starting with a warranty department.
I am not sure whether it is a warranty issue at all.
Call anyway and describe it, or text a photo to (830) 693-2535. Telling you what you are looking at costs nothing, and quite a lot of what gets reported as a warranty problem turns out to be a hinge that needs adjusting.
Get in touch
Tell us what the glass is doing
Describe what you are seeing and roughly when it went in. We will tell you what it is and who covers it.
Rather talk it through? (830) 693-2535